Responsible Gaming

Gaming Should Be Fun, Not a Financial Solution

At Guru Casino, we believe online gaming should be an entertaining pastime enjoyed responsibly. Gambling is not a way to earn money or solve financial problems. It should only be viewed as paid entertainment, with money you can afford to lose.

We are committed to promoting responsible gaming practices and supporting our players in South Africa and beyond.

Age Verification

You must be 18 years of age or older (or the legal gambling age in your jurisdiction) to access and use Guru Casino. We take age verification seriously and verify all player accounts.

Parents and guardians: If you are concerned about a young person's gambling habits, please seek professional guidance and monitor their online activity.

Warning Signs of Problem Gambling

Do you recognize any of these warning signs in yourself or someone you know?

• Chasing losses: Attempting to recover gambling losses by gambling more
• Concealment: Hiding gambling activity or lying about the amount of time/money spent gambling
• Loss of control: Unable to stop gambling or stick to limits
• Gambling with money needed for essentials: Using rent, food, or bill money to gamble
• Neglecting responsibilities: Missing work, school, or family commitments due to gambling
• Tolerance: Needing to gamble larger amounts to achieve the same excitement
• Withdrawal symptoms: Feeling anxious, irritable, or depressed when unable to gamble
• Relationship problems: Conflicts with family or friends over gambling
• Borrowing money to gamble: Taking loans or using credit to fund gambling activity
• Mood changes: Using gambling to escape negative emotions or stress

If you recognize any of these signs, please reach out for support immediately.

Self-Help Tools & Responsible Gaming Features

Guru Casino provides tools to help you maintain control over your gaming:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
• Loss Limits: Set limits on how much you are willing to lose in a given period
• Reality Checks: Receive reminders during gaming sessions about time and money spent
• Session Limits: Set time restrictions for your gaming sessions
• Self-Exclusion: Take a break from gambling for a set period (temporarily unavailable to play)
• Account Closure: Permanently close your account if you wish to stop gambling entirely

To access these tools, please contact our Customer Support team or visit your account settings.

Support Organizations in South Africa & Internationally

If you need help, you are not alone. These organizations provide free, confidential support:

South Africa

• National Responsible Gambling Programme (NRGP): South Africa's primary gambling support organization
  Contact information available through the National Gambling Board
• Gamblers Anonymous South Africa: Support groups and meetings across South Africa
  Website: Available through local chapters
• SA Helpline for Problem Gambling: Call or text for confidential support

International Support Organizations

• GamCare (United Kingdom): Free support, counselling, and practical tools
  www.gamcare.org.uk
• GamStop (United Kingdom): National self-exclusion scheme
  www.gamstop.co.uk
• Gambling Help Online (Australia): Free professional counselling and support
  www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): Resources, research, and support
  www.responsiblegambling.org
• National Council on Problem Gambling (United States): Helpline and resources
  www.ncpgambling.org
  Helpline: 1-800-GAMBLER (1-800-426-2537)
• Bundeszentrale für gesundheitliche Aufklärung (Germany): Federal Center for Health Education
  www.bzga.de

If You Need Help, Reach Out Today

Seeking help for problem gambling is a sign of strength, not weakness. Support is available 24/7, and all conversations are confidential.

Take action now:

• Contact a support organization listed above
• Use the self-help tools available in your Guru Casino account
• Speak with a trusted friend or family member
• Visit your doctor or mental health professional

Remember: You are not alone, and help is available.

Questions About Responsible Gaming?

Contact Guru Casino Customer Support for information about our responsible gaming tools and policies.

Website: 13inf.co.za